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FAQ

We always want to make sure you get your questions answered! Check out our Frequently Asked Questions below, and if you still can't find what you're looking for, feel free to Contact Us

Returns & Exchanges

What is your return policy?

We understand that your products may not always work out for everyone's adventures! We provide returns for US orders within 30 days of purchase.

    • To receive a full refund, your item must be sent back in its original packaging and condition (used items will NOT be accepted).
    • For refunds to credit cards and PayPal, we deduct $5 per item to cover restocking costs unless the item is damaged or defective upon arrival.
    • Refunds will be processed once products are received by us and we approve of the condition.
    • Unfortunately, we do not accept returns or exchanges for SALE items or international orders.

Items are faulty – damaged/broken or soiled upon arrival.

We do not accept returns or refunds to Parcels that are lost in transit.

Salazons will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

What is your exchange policy?

If you prefer items in another color, or size, simply return the original, unused product back to us for a refund and place a new order on salazons.com. Product return must be initiated within 30 days of purchase, and customers are responsible for a $5 restocking fee per item unless the item is damaged or defective upon arrival.

    • Exchanges are not always guaranteed, as our products sell fast during busy seasons and items in stock may be limited.

 

Shipping

My package says it was delivered but I didn't receive it yet! What happened?

For complete information on Tracking & Deliveries, please visit our Tracking page here.

If you still have questions after looking at Frequently Asked Questions on that page, feel free to reach out to us at support@salazons.com and our team would be happy to help!

Is order tracking available?
Yes! Once your purchase is complete you'll be given a tracking number.

Is my payment information safe?
Absolutely! Our payment processing system is 100% secure. Our tech internet security team is dedicated to giving you a safe and secure shopping experience. 

What are the costs of shipping?
Shipping rates depend on where your package is being sent from and too.

How long will it take for me to get my order?

All orders are fulfilled by a variety of shipping carriers, depending on your location. The time it takes for your order to be delivered depends on which shipping option you select during check out. We currently offer four different shipping options for our customers:

  1. USA
  2. Canada
  3. USA ( not mainland )
  4. International

 

  1. For all Orders between $0.01-$29.99 Insured Shipping & Handling is $4.95. For all Orders between $30.00–$99.99 Insured Shipping & Handling ( Get 100% insurance on your items for just $3 extra ) is $9.95. For all Orders $100.00 and up FREE SHIPPING! The lead time for Standard Shipping varies based off of location, but generally, you should receive your order within 7-10 business days if there are no delays in weather, unexpected circumstances, etc. by shipping carriers. Any orders placed on a weekend will be processed the following Monday.
  2. For all Orders between $0.01-$29.99 Insured Shipping & Handling is $6.95. For all Orders between $30.00–$99.99 Insured Shipping & Handling ( Get 100% insurance on your items for just $3 extra ) is $9.95. For all Orders $100.00 and up FREE SHIPPING! The lead time for Standard Shipping varies based off of location, but generally, you should receive your order within 7-10 business days if there are no delays in weather, unexpected circumstances, etc. by shipping carriers. Any orders placed on a weekend will be processed the following Monday.
  3. For all Orders between $0.01-$29.99 Insured Shipping & Handling is $6.95. For all Orders between $30.00–$99.99 Insured Shipping & Handling ( Get 100% insurance on your items for just $3 extra ) is $9.95. For all Orders $100.00 and up FREE SHIPPING! The lead time for Standard Shipping varies based off of location, but generally, you should receive your order within 7-10 business days if there are no delays in weather, unexpected circumstances, etc. by shipping carriers. Any orders placed on a weekend will be processed the following Monday.
  4. For all Orders between $0.01–$99.99 Insured Shipping & Handling is $9.95. For all Orders $100.00 and up FREE SHIPPING! The lead time for Standard Shipping varies based off of location, but generally, you should receive your order within 7-10 business days if there are no delays in weather, unexpected circumstances, etc. by shipping carriers. Any orders placed on a weekend will be processed the following Monday.

 

We understand that sometimes packages get lost or delayed. If this happens to you, feel free to reach out to us at support@salazons.com so we can work together on a solution.

Do you ship internationally?

We ship worldwide.

Where do you ship Internationally?

We offer shipping Outside of US & Canada

    • Items should be received within 10-15 business days.
    • Please note that there are duties you will need to pay depending on your country. Unfortunately, we do not set these prices.
    • ***All International Orders are FINAL SALE and we are unable to offer returns or exchanges.

I received one of my products but haven't received the other yet.

Please note that multi-product purchases may ship in multiple packages as they are fulfilled by warehouses across the United States. You'll definitely receive everything, it may just come in several boxes!

Customer Service Issues 

How do I contact your Customer Service team?

Please email us at support@salazons.com with your Order ID, your name, email, and as much information as possible and we will be able to assist with any questions you may have. You can also visit our Contact Us page to reach out. Our team replies to all inquiries within 24 hours!

I sent you an email but I didn't hear back within 24 hours. What gives?

Our team replies to all messages within 24 hours. If you have not heard back from us, please be sure to check your spam folder, or any filtered emails as sometimes our responses may end up there. We can assure you we're always here to help and never ignore our customers!

 

Where is your company based and where are your products made?

All of our products are tactfully designed in the United States and manufactured in China. We ship all of our products from local warehouses across the United States and our entire team is based in California!

 

Promotions & Coupon Codes

I have a 25% discount code. Where do I input my code to see my discount?

Please make sure to subscribe to our Newsletter with your email to receive unlimited Discounts and more Offers If you received a discount code enter it at the checkout page and it will be applied with your order, and enter your email to get the latest on sales, new releases, unlimited discounts and more... Once you've entered that information, you can see what you've won!

 

All SALE items are FINAL SALE and are not eligible for discount codes, refunds, or exchanges.

Can I opt in to a promotion or sale that started after I made my purchase?

If you placed your order within 24 hours of the start/end of a promotional window, then email us at support@salazons.com and we will gladly apply the promotion. This is based on availability and not always guaranteed.

Warranty

 

What is your "Adventure Guarantee"?

If we offer warranty to certain products our customers will help if you find that you run into any issues with your gear (something isn't working right, etc.). Please reach out to us at support@salazons.com with photos so that we can better assist you; our Customer Service team will be happy to work with you and/or ship out replacement gear or accessories if needed!

 

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